Our FAQ page provides helpful information about how our interpreting and translation services work. From document requirements to service delivery and nationwide availability, you’ll find the guidance you need to make informed decisions for your personal, legal, medical, or business language needs.
Better Wise Pty Ltd provides a complete range of professional interpreting and translation services, including on-site interpreting, video remote interpreting, telephone interpreting, three-way interpreting, on-demand interpreting, and reverse phone interpreting. We also offer specialised translations such as legal, medical, technical, certificate, and general document translation. Our goal is to support individuals, businesses, government agencies, and community organisations with accurate, reliable, and high-quality language services across Australia.
Yes, we proudly provide interpreting and translation services throughout Australia. Whether you are located in a major city, regional town, or remote area, our team is ready to assist. Through our combination of on-site, telephone, and video interpreting, we ensure fast, accessible, and professional language support wherever you are. Our translation services are also available Australia-wide, delivered digitally for speed, convenience, and accuracy.
Requesting a service is simple. You can contact us by email, phone, or through our website. For interpreting, let us know the language, date, duration, and setting. For translation, send us a clear copy of your documents and we will provide a quote and turnaround time. Our team responds quickly to ensure your service is booked or processed without delay.
Translation time depends on the document’s length, language, and complexity. Most personal and standard documents can be completed in one to three business days. Larger documents or specialised translations, such as legal or technical content, may require additional time. We also offer urgent and same-day services for clients who need fast turnaround without compromising accuracy. You will receive an estimated timeframe when we provide your quote.
Yes. We treat all documents and personal information with strict confidentiality. Our translators and interpreters follow secure handling procedures, privacy guidelines, and professional ethical standards. Your files are stored securely, not shared with third parties, and only accessed by authorised team members. Confidentiality is especially important for legal, medical, personal, and business documents, and we maintain full privacy at every stage of the process.
We support a wide range of languages, covering major global languages as well as less common community and emerging languages. Our network of professional interpreters and translators ensures we can meet the needs of clients from diverse backgrounds across Australia. If you require a specific language, simply contact us and we will confirm availability, often providing alternatives or related dialect support when needed.
Yes, we offer urgent and on-demand interpreting for situations where immediate communication support is required. Whether it’s by phone, video, or three-way conferencing, our team can often connect you with an interpreter within minutes. For on-site urgent requests, availability depends on location, but we always do our best to provide rapid support and accommodate last-minute needs wherever possible.
You can send your document by email as a scanned PDF, photo, or digital file. A clear image is usually sufficient for translation. If the document has multiple pages or sensitive information, we recommend sending a high-resolution scan. Once received, we will review your document, confirm the details, and provide a quote along with an estimated completion time.
Yes. Our translations are professionally prepared and suitable for use in official, legal, medical, educational, and government applications. We ensure accuracy, proper formatting, and correct use of terminology so your documents meet the expectations of institutions, authorities, and organisations across Australia. If you have specific submission requirements, let us know and we will prepare accordingly.
To book an interpreter, we need the language required, date and time of the appointment, type of setting (medical, legal, business, community, etc.), location for on-site sessions, and expected duration. For phone or video interpreting, we also need your preferred platform or contact number. Providing as much detail as possible helps us match you with the right interpreter and ensures smooth communication during your appointment.
